SOLEÉ Privacy Policy

Last updated: 28 July 2026

SOLEÉ respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, join our community, contact us or otherwise interact with SOLEÉ.

In this policy, “SOLEÉ”, “we”, “us” and “our” refer to:

Legal business name: SOLEÉ
Trading name: SOLEÉ
Location: Melbourne, Victoria, Australia
Email: hello@soleestore.com

1. Information we collect

At this stage, we may collect:

  • Your name
  • Your email address
  • Information you provide through our contact form
  • Your marketing preferences
  • Your interactions with our website and emails
  • Technical information such as browser type, device type, IP address, pages visited and cookie information

When our online store begins accepting orders, we may also collect:

  • Delivery and billing addresses
  • Telephone number
  • Order and transaction details
  • Product preferences
  • Customer-service correspondence

Payment information will be processed by Shopify and the payment providers made available through our store. SOLEÉ does not directly store complete payment-card details.

2. How we collect information

We may collect personal information when you:

  • Join the SOLEÉ community or email list
  • Submit a contact form
  • Contact us by email or social media
  • Browse or interact with our website
  • Make a purchase from us in the future
  • Participate in a survey, promotion or event

We may also receive limited information through service providers that help us operate our website and communications.

3. Why we collect and use information

We may use your information to:

  • Add you to the SOLEÉ community or mailing list
  • Send you brand updates, collection announcements and launch information where you have consented
  • Respond to enquiries and provide customer support
  • Operate, secure and improve our website
  • Understand how visitors interact with our website
  • Manage future orders, delivery, returns and customer accounts
  • Meet legal, accounting, fraud-prevention and regulatory obligations
  • Protect the rights and security of SOLEÉ, our customers and our service providers

We aim to collect only information reasonably necessary for our business activities. This reflects the Australian Privacy Principles’ approach to limiting collection to information needed for an organisation’s functions or activities.

4. Marketing communications

When you join our community, we may send you:

  • Launch announcements
  • Collection information
  • Behind-the-scenes brand updates
  • Invitations and community news
  • Relevant SOLEÉ marketing communications

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in an email, or
  • Contacting us at hello@soleestore.com

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an enquiry or future order.

5. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website traffic and performance
  • Protect the website against fraud or misuse
  • Measure the effectiveness of marketing

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Shopify also provides customer-privacy settings and cookie-consent tools that can be configured within the Shopify admin.

6. Shopify

Our website is hosted by Shopify.

Shopify provides the ecommerce and website platform that allows us to operate the SOLEÉ website, collect community registrations and, in the future, sell products.

Information submitted through our website may be processed and stored using Shopify’s systems and infrastructure.

7. Service providers and disclosure

We may share information with trusted service providers where reasonably necessary to operate SOLEÉ, including providers of:

  • Website hosting and ecommerce technology
  • Email and marketing services
  • Analytics
  • Customer support
  • Payment processing
  • Logistics and delivery services
  • Professional, legal and accounting services
  • Fraud prevention and website security

We do not sell your personal information.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers or business.

8. Overseas processing

Some of our technology and service providers, including Shopify and other digital-service providers, may store or process information outside Australia.

The countries involved may vary depending on the service provider and infrastructure used.

Where practical, we take reasonable steps to use reputable providers that maintain appropriate privacy and security safeguards.

9. Data security and retention

We take reasonable steps to protect personal information against misuse, loss, interference and unauthorised access, modification or disclosure.

Relevant security measures may include:

  • Restricted account access
  • Strong passwords
  • Multi-factor authentication
  • Secure Shopify infrastructure
  • Access controls for staff and service providers

Australian privacy guidance states that covered organisations must take reasonable steps to protect personal information and consider whether it is still necessary to retain it.

We retain information only for as long as reasonably required for the purpose for which it was collected, or as required by law.

10. Access and correction

You may contact us to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of information where appropriate
  • Withdraw your marketing consent

Send requests to:

Email: hello@soleestore.com

We may need to verify your identity before completing a request.

11. Privacy complaints

Please contact us first if you have a concern about how we have handled your personal information.

Send your complaint to:

Email: hello@soleestore.com

Please include enough information for us to understand and investigate the concern.

We will acknowledge your complaint and aim to respond within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Children’s privacy

Our website is not directed specifically at children, and we do not knowingly seek to collect personal information from children without appropriate consent.

13. External links

Our website may link to third-party websites or social-media platforms.

We are not responsible for the privacy practices or content of those external services. You should review their privacy policies separately.

14. Changes to this policy

We may update this Privacy Policy as SOLEÉ grows, our website develops or legal requirements change.

The latest version will always be displayed on our website together with its updated date.

15. Contact us

For questions, requests or complaints relating to privacy, contact:

SOLEÉ
Melbourne, Victoria, Australia
Email: hello@soleestore.com